Frequently Asked Questions
Your guide to shopping with Jollynova
How long does shipping take?
Standard shipping typically takes 7-12 business days, while express shipping arrives within 3-5 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please contact our support team to initiate a return label.
How do I find my correct size?
Each product page features a detailed size chart. We recommend measuring yourself and comparing it to our specific garment dimensions for the best fit.
What payment methods do you accept?
Jollynova accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure checkout experience.
Can I track my order?
Yes, once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress.
Are your materials ethically sourced?
We are committed to sustainable fashion. We partner with certified manufacturers who adhere to fair labor practices and utilize high-quality, durable fabrics.